Refunds & Cancellation
Last updated: July 2026 — interim, pending final legal review
How Vanyx billing works
Vanyx is usage-first. You buy prepaid credits (pay-as-you-go top-ups) or a monthly plan, and credits are drawn down as you run work — chat, verification, compute, voice, and video. You always see your balance and a per-action cost receipt before and after each run.
- Prepaid credits never expire and stay in your account.
- Monthly plans set your credit rate and included allowance; they renew until cancelled.
- You can view every charge under Settings → Usage & Cost.
Cancelling a plan
You can cancel a monthly plan at any time from Settings → Billing, which opens the secure Stripe billing portal. Cancellation stops future renewals; it does not delete your account.
- You keep access through the end of the period you already paid for.
- Any prepaid credit balance remains yours and is still usable after cancellation.
- No cancellation fee.
Refunds
Because credits unlock metered compute that costs us money the moment it runs, the following applies:
- Unused prepaid credits: if you have not consumed credits from a recent purchase, contact us within 14 days and we will refund the unused portion to your original payment method.
- Consumed credits and completed work: compute that has already run is non-refundable, since the cost was incurred on your behalf.
- Monthly plans: the current period is generally non-refundable, but we review good-faith requests (accidental renewal, no meaningful usage, or a service problem on our end) case by case.
- Billing errors, duplicate charges, or outages that prevented use: we refund these in full — just reach out.
How to request a refund
Email support@vanyx.science or use the contact form with the email on your account and a short note about the charge. We aim to respond within a few business days. This policy is offered in addition to any rights you have under applicable consumer-protection law, which it does not limit.