Refunds & Cancellation

How Vanyx billing works

Vanyx uses one compute wallet. Prepaid credit purchases and included monthly grants are drawn down as you run work — chat, verification, compute, voice, and video. Settings shows your balance and recorded usage. Where available, an estimate is shown before work; the final receipt reflects recorded usage after execution.

A hosted service offer records a monthly service fee and its stated included credit grant. Additional wallet purchases are separate. Existing monthly credit plans keep their original paid terms and grants; upcoming service offers are not available for purchase yet.

• Prepaid credits never expire and stay in your account.
• Monthly plans record your credit rate and included grant; they renew until cancelled.
• You can view recent recorded payments and usage in Settings → Billing, with invoice history where available.

Refund and dispute review

A refund or dispute reverses credits associated with that payment. We do not automatically take credits demonstrably supplied by a different purchase. If historical usage leaves the allocation uncertain, funded AI work pauses for support review and the remaining balance is preserved. Buying more credits does not clear that review. Contact support to review the payment and recorded usage; any adjustment is recorded with its reason.

Cancelling a plan

You can request cancellation at any time from Settings → Billing by choosing Stop future charges. Billing shows whether renewal has stopped or provider confirmation is still pending. If needed, choose Retry stopping future charges to finish the request. The separate invoice-history link opens Stripe. Cancellation does not delete your account.

• You keep access through the end of the period you already paid for.
• Any prepaid credit balance remains yours and is still usable after cancellation.
• No cancellation fee.

Refunds

Because credits unlock metered compute that costs us money the moment it runs, the following applies:

• Unused prepaid credits: if you have not consumed credits from a recent purchase, contact us within 14 days and we will refund the unused portion to your original payment method.
• Consumed credits and completed work: compute that has already run is non-refundable, since the cost was incurred on your behalf.
• Monthly plans: the current period is generally non-refundable, but we review good-faith requests (accidental renewal, no meaningful usage, or a service problem on our end) case by case.
• Billing errors, duplicate charges, or outages that prevented use: we refund these in full — just reach out.

How to request a refund

Email cory@vanyx.co or use the contact form with the email on your account and a short note about the charge. We aim to respond within a few business days. This policy is offered in addition to any rights you have under applicable consumer-protection law, which it does not limit.