Refunds & Cancellation

How Vanyx billing works

Vanyx is usage-first. You buy prepaid credits (pay-as-you-go top-ups) or a monthly plan, and credits are drawn down as you run work — chat, verification, compute, voice, and video. You always see your balance and a per-action cost receipt before and after each run.

• Prepaid credits never expire and stay in your account.
• Monthly plans set your credit rate and included allowance; they renew until cancelled.
• You can view every charge under Settings → Usage & Cost.

Cancelling a plan

You can cancel a monthly plan at any time from Settings → Billing, which opens the secure Stripe billing portal. Cancellation stops future renewals; it does not delete your account.

• You keep access through the end of the period you already paid for.
• Any prepaid credit balance remains yours and is still usable after cancellation.
• No cancellation fee.

Refunds

Because credits unlock metered compute that costs us money the moment it runs, the following applies:

• Unused prepaid credits: if you have not consumed credits from a recent purchase, contact us within 14 days and we will refund the unused portion to your original payment method.
• Consumed credits and completed work: compute that has already run is non-refundable, since the cost was incurred on your behalf.
• Monthly plans: the current period is generally non-refundable, but we review good-faith requests (accidental renewal, no meaningful usage, or a service problem on our end) case by case.
• Billing errors, duplicate charges, or outages that prevented use: we refund these in full — just reach out.

How to request a refund

Email support@vanyx.science or use the contact form with the email on your account and a short note about the charge. We aim to respond within a few business days. This policy is offered in addition to any rights you have under applicable consumer-protection law, which it does not limit.